How can I request a packaging kit?

Check our quick guide below to help you request a new packaging kit for your hotel. With 3 clicks you can do it from the Deliverback dashboard.

Finding the right package is always a challenge! We at Deliverback have created a simple and easy to use packaging kit which contains a set of different packages/boxes to help you easily pack your lost items!


Once you register your hotel to Deliverback you will receive your first packaging kit! In case you didn't, don't hesitate to contact our support team at

How can I request a new packaging kit?

If you got your first packaging kit but you are running out of boxes, you can request your next packaging kit from the Deliverback dashboard. Please follow the steps below in order to request a new packaging kit:

1) Sign in the Deliverback dashboard

The first thing thing you have to do is to sign in. To do so you have to visit the following link:

In the sign in form, add your email address and once you receive your magic link over email, please click the "Sign me in" button to login (as shown below):

2) Navigate to the Business Settings

To do so you first have to ckick the "Settings" option on the top left of our Dashboard 

Screenshot 2024-07-03 at 16.05.15

Then select "Business settings" to navigate to the setting of your Business (hotel) as shown in the screenshot below

Screenshot 2024-07-03 at 16.07.52

Then scroll to the bottom of the page and find the "Packaging kit" section. You can add (optional) notes if you have specific requirements such as smaller/bigger boxes or any other requirements you would like us to know and click the "Request packaging kit" button

Screenshot 2024-07-03 at 16.09.13

3) Our team will prepare and ship your packaging kit

Once you request a packaging kit our team will get notified and will start preparing your packaging kit 📦

If you have any questions you can always reach out to our customer care team at